Terms & Conditions

1. Booking and Deposit

• A 25% non-refundable deposit is required to secure your appointment.

• The deposit will be credited toward the final cost of the service.

• Deposits must be paid at the time of booking.

• By booking, you agree to provide access to water and power at the service location.

2. Cancellation and Rescheduling

• Cancellations made with at least 24 hours’ notice will not incur a cancellation fee.

• Cancellations made with less than 24 hours’ notice will result in forfeiture of the deposit.

• No-shows will forfeit their deposit but will not be charged the full-service amount.

• In the event of bad weather or emergencies, we will gladly return your deposit or transfer it to a future appointment.

3. Payment Terms

• Full payment is due upon completion of the service unless otherwise agreed.

• Accepted payment methods via Jobber Payments:

  • Major credit/debit cards: Visa, Mastercard, American Express, Discover

  • Bank payments via ACH (U.S. only)

  • Mobile wallets: Apple Pay, Google Pay

• Offline payment methods also accepted:

  • Cash

  • Check

  • Bank transfer

  • Third-party apps: PayPal, Venmo, Cash App, Zelle, E-Transfer (Canada)

• Payments can be made:

  • Online via the Client Hub

  • In-person via our Jobber Card Reader (chip, swipe, tap, Apple Pay, Google Pay)

• Payment processing fees may apply depending on the payment method.

4. Service Scope and Limitations

• Services include only what is described in the selected package or agreement.

• Pricing may vary based on vehicle size and condition.

• We are not responsible for pre-existing damage or undisclosed conditions.

• Clients must remove personal belongings from the vehicle before service.

• Services are contingent upon access to water and electricity.

• Lack of access may result in cancellation and forfeiture of the deposit.

5. Client Responsibilities – Water and Power Access

• Clients must provide access to a working outdoor water spigot and electrical outlet at the service location.

• If utilities are unavailable or inaccessible, service may not be completed, and the deposit may be forfeited.

6. Liability

• We take every precaution to avoid damage but are not liable for pre-existing damage or unforeseen incidents.

• Any claims must be reported immediately upon service completion.

7. Appointment Changes

• Requests to reschedule must be made at least 24 hours in advance.

• We reserve the right to cancel or reschedule appointments in case of emergency or severe weather.

8. Privacy

• Your personal information will be handled according to our Privacy Policy.

9. Governing Law

• These terms are governed by the laws of Virginia.